After activating your new sim card, dialing 555, the mobile number is then given 109 days airtime. To avoid the sim expiring, a top up must be completed during that time. Your new sim will remain on the active stage.
It is important that you top up your prepaid number so that it stays active on the system. Otherwise, the number will expire. Once the number expires, it will then be recycled.
To prevent your number from expiring, continue adding airtime to your number by topping up.
Please note that Credit U transactions are not counted as a valid top up.
To find out more, please chat with us by clicking here or send us an email CustomerCarePNG@digicelpacific.com or go to our Digicel PNG official Facebook page by clicking here: DigicelPNG Facebook. Our operating hours are from 8am to 9pm every day.