The following are two main reasons that will help you to understand why you are unable to receive a loan advance:
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Not eligible
- This means your number is not selected to use this particular service. In order that you might be selected to use this service, you will need to be consistent with doing top up to your number within a period of 90 days before you can be offered a credit on loan advance at a time of need. This is one important criterion amidst all the others.
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Outstanding loan for repayment
- You might have outstanding loan to be paid back. To confirm this, dial *151# and select option 1 to check your outstanding balance.
Note: If you wish to confirm this at your end, you can always dial *675#, select option 5, then select option 1 and press send. After doing this, a SMS message will be sent to your number informing you about your eligibility status.
To find out more, please chat with us by clicking here or send us an email CustomerCarePNG@digicelgroup.com or go to our Digicel PNG official Facebook page by clicking here: DigicelPNG Facebook Our operating hours are from 8am to 9pm every day.