Prepaid
Cell Moni Services
emptyHappy Hour
- Do Happy Hour plans support rollover, gifting or renewal?
- What is this about?
- The Happy Hour menu offers the following plans for Happy Hour, Voice & SMS
- How do I activate a Happy Hour plan?
- Are Happy Hour plans available to all Digicel subscribers?
- Are there specific times when I can use the plans in the Happy Hour menu?
Number for Life
- How can I get more information regarding this service
- . Can I opt-in to the service whilst I am abroad?
- What is this about?
- When will it be launched?
- Who is eligible for this service?
- How do I Opt in to the service?
Bank Flex
BSP Mobile banking
Credit and Bundle on Loan
- How do I obtain a credit & bundle on loan?
- Am I eligible for an additional Loan?
- How do I repay the Credit and Bundle on Loan?
- What happend to 16164 loan service?
- Why is the Credit on loan service changed from 16164 to *151# option?
- What is the Credit and Bundle on Loan service?
Controlling your credit
- What are the Do's and Don'ts of how to scratch a flex card?
- How do I purchase 60 SMS bundle?
- Why can't I see my credit after I Top-up?
- Why is my credit running out?
- How do I top up using flex card?
- I am missing credit after topping up. Why?
Digicel eSIM
- What is an eSIM?
- How does it work?
- How much is the Digicel eSIM?
- When will Digicel launch eSIM?
- Is the eSIM available to all customers?
- Will a Digicel eSIM work if my phone is locked to another network?
SIM Swap Offer
- What is the SIM swap about?
- When will this new offer be available?
- How do I get this SIM swap offer?
- Who is eligible for this SIM swap offer?
- How do I check my data and digital app balance?
- What is the validity of the free bundles for SIM swap offer?
K5 Bikpla Combo Plan
- What is the K5 Bikpla Combo plan about?
- When does the K5 bikpla combo plan start?
- Who is eligible for the Bikpla combo plan?
- How do I purchase the bikpla combo plan?
- How do I check my balance for the bikpla combo plan?
- What is the validity of the bikpla combo plan?
Sim Replacement Process
SIM Registration Offer
- What is this New SIM Registration Offer?
- When does the SIM registration offer start?
- How do I get the sim registration offer?
- Who is eligible for this sim registration offer?
- How do I check for my account and data balance?
- What is the validity of the free bundle offer?
Loyalty points
- What is this Loyalty Program?
- What are Loyalty Points (LP)?
- Is everyone eligible for Loyalty?
- What top Up methods can I use to earn Loyalty points?
- What is the duration of the promotion?
- What can I use the points for?
Out of Bundle Block Service
- What is the Out of Bundle Block service?
- Where do I go to enable Out of Bundle Block service?
- Is this service available to all Digicel customers?
- What happens if I have the Out of Bundle Block service enabled through USSD *777#?
- How do I disable the Out of bundle service?
- I received a message about “Out of Bundle blocked”. What does this mean?
REDClub Plans
- What is REDClub?
- How do I purchase a REDclub subscription?
- Can I activate REDClub plans in MyDigicel app (MDA)?
- Are REDclub plans available to me if I do a SIM swap?
- Is this REDClub available for all Digicel customers?
- What are the exclusive REDClub plans?
Night Voice Plan
Moa TOK Plan
- What is the Moa Tok offer about?
- What is the start date for this special Moa Tok offer?
- What is the end date of the Moa Tok offer?
- Who is eligible for this Moa TOK offer?
- Where do I go to purchase the Moa Tok plan?
- What happens to the unused minutes if I don’t use it up?
Digicel 1TOK Prime Plans
- Is the new category visible if I am an active REDclub user?
- If I have a bonus monetary bundle, can I use it to purchase a Local Tok plan?
- Are the minutes and SMS bundles in the new plans applicable to international calls/SMS?
- If I have a K3 Local Tok combo plan today and repurchase the same plan tonight, what will happen to my bundles from the first plan?
- How do I access the new plans?
- What is new about the 1TOK Prime Bundles menu?
International Voice Bundle (IVB)
- What is International voice bundle (IVB)?
- How do I check my International voice bundle?
- What countries are found in the International Voice Bundle?
- Am I eligible for the International Voice Bundle?
- Can I use my International Voice Bundles to Call Digicel numbers?
- Can I use my International Voice Bundles to call international landline numbers?
Online Top Up
- What is Digicel Online Top Up?
- How do I access Digicel Online Top up?
- What are the benefits for Digicel Online Top up?
- What is needed to use Digicel Online Top Up?
- Why is my email address required to register and use the service?
- How do I create a Digicel Online top up account?
Rates & Charges
- What are the Digicel local call and SMS rates?
- What are the Digicel's local peak hours?
- What are the Digicel's local off-peak hours?
- Which networks are the local off net rates applicable?
- Do we have peak and off-peak hours for Digicel local rates?
- What are the Call, SMS & Data rates on Digicel's Network?
Cellmoni
- What is Digicel CellMoni Service?
- How does Cellmoni work?
- How do I register for Digicel Cellmoni Service?
- Is CellMoni safe?
- Is CellMoni secured?
- How do I load money to my CellMoni wallet?
Manage your plan & promotions
- How will I know if I have successfully purchased a DigicelTV plan in MyDigicel App?
- Who is eligible for this MDA 400MB promotion?
- What will I receive in this MDA 400MB promotion?
- How can I redeem my free 400MB bundle?
- How long is the bundle MDA 400MB valid for?
- How will I know if I am a recipient for this MDA 400MB promotion?
Managing your account via Dial Codes
- What is the Call Me service?
- Have you changed data balance check code *130#?
- How does the improved balance check code work?
- I have a data plan active and a 1TOK plan active, will the data bundles accumulate in the balance check?
- Does the balance check work for all customers?
- Who can use the Credit U service?