During the transaction process, and before the PIN code is entered, the most common reason for a cancelled transaction is time. A transaction cannot take more than 60 seconds to complete or it will be cancelled. Ensure that you have the recipient details before you start the transaction to avoid any time out.
For more details, send us an email at cellmoni.support@digicelgroup.com or call our customer service at 888 (operational hours: 6am – 9pm, daily).