If this is the first time that you have used your mobile number to participate in this Promotion and the free bundles were not awarded within 24 hours after inserting your registered Digicel SIM and turning on the Smartphone, you can dial 123 to speak to a Customer Care representative for further assistance.
The following details must be provided:
• Mobile Number of the initial Digicel SIM that was inserted in the Smartphone.
• IMEI (see unique 15-digit serial number found on the Smartphone box OR dial *#06#).
• Date of Purchase and the Digicel or Fone Haus store where the Smartphone was purchased.
Contact details
To find out more, please chat with us by clicking here or send us an email CustomerCarePNG@digicelpacific.com or go to our Digicel PNG official Facebook page by clicking here: DigicelPNG Facebook Our operating hours are from 8am to 9pm every day.