After performing the steps in Question 5, if the free bundles and/or free bonus credits were not awarded, you can contact the sales representative or dial 123 to contact Customer Care for further assistance. Then provide the following information.
• Mobile Number of the Digicel SIM that was first inserted in the device.
• IMEI (found on the box of the customer’s device).
• Date of Purchase and the Digicel store where the customer purchased the device.
Contact details
To find out more, please chat with us by clicking here or send us an email CustomerCarePNG@digicelpacific.com or go to our Digicel PNG official Facebook page by clicking here: DigicelPNG Facebook Our operating hours are from 8am to 9pm every day.