You can contact us about this issue. An example of how you can state the details of your query (dispute) is shown below:
- Name:
- Location:
- Number concerned:
- Date/Time of top up:
- Amount of top up purchased:
- Balance before top up:
- Balance after top up:
- Amount disputed:
- Brand/model of handset:
To find out more, please chat with us by clicking here or send us an email CustomerCarePNG@digicelpacific.com or go to our Digicel PNG official Facebook page by clicking here: DigicelPNG Facebook. Our operating hours are from 8am to 9pm every day.