To get started, use the following steps
1.Pick up a new eSIM from a Digicel store
2.Await the QR code with instructions on how to configure it on your device
3.You must be connected to the internet (preferably Wi-FI) then go to Settings to add eSIM
i. Android*: Settings - Connections- SIM Manager to add a mobile plan
ii. iPhone**: Settings - Mobile/Cellular - SIMs to add eSIM.
4. Scan the QR code
5. Once the operation is successful, select and activate eSIM to connect to the network.
*For a Samsung device can only add or activate an eSIM if there is only ONE physcial SIM working as primary; if there is two SIM active it will not allow scanning the eSIM. SIM 1 or SIM 2 must be disconnected in order to use the eSIM as a primary or secondary.
**For iPhones, a new profile has to be created after scanning and assign to the eSIM as a Primary or Secondary profile.
To find out more, please chat with us by clicking here or send us an email CustomerCarePNG@digicelpacific.com or go to our Digicel PNG official Facebook page by clicking here: DigicelPNG Facebook. Our operating hours are from 8am to 9pm every day.