When it is time to replace your phone or upgrade to a new model,
- Check the old phone to find out if it has a physical SIM card, uses an eSIM, or both.
- If the device you are replacing uses an eSIM, uninstall the eSIM on the device or wipe all data from the eSIM profile before you dispose of or recycle the device
- Scan the QR to re-download the eSIM on the new device.
- If your old phone had a physical SIM card, you should remove it. You can either store it securely as a backup or destroy it so there is no risk of having the data on it stolen
To find out more, please chat with us by clicking here or send us an email CustomerCarePNG@digicelpacific.com or go to our Digicel PNG official Facebook page by clicking here: DigicelPNG Facebook. Our operating hours are from 8am to 9pm every day.