Here is a guide on a step by step on how to perform channel search for your new Digital Terrestrial Television (DTT) play box. The steps below are for existing customers who own the new antenna play box
Step 1
1. Turn on your TV and play box and the first display on screen should give "Digicel TV" if you're in the right TV mode.
2. Using the right navigational keys, select channel search which you will be identified with a magnifying glass picture on the menu. You will see a drop down with the channel search options.
Step 2
3. On the drop down, press OK button on "All frequency search".
4. Press OK to select Item 9 and Item 11 for other Digital Terrestrial Television sites except for Mt Hagen which is Item 10 and 11. Signal strength should be at least 30% as well as signal quality.
5. Once signals are confirmed then press the "Red/Audio button".
6. You will be prompted with Scan Type dialog select "Normal" and press OK to start search.
7. You will see the searching dialog box. Once search is completed to 100% then should be able to view the channels.
For this new type of antenna play box, for setting up for the first time, ensure "Digicel TV" is displayed when you first put on the TV and play box.
1. You will be prompted "No channel enter to search". Select Yes by pressing OK button.
2. The Menu options will be available. Select channel search which is identified with a magnifying glass picture on the menu.
3. You will all frequency will be selected. Continue by pressing the Red/Audio button and select "Normal" to start search. If you select "Advance" you will have to enter the pass code "231211" and then search. Advance search is to speed up the search process. Thus just select "Normal" when doing search.
4. Press OK to select Item 9 and Item 11 for other Digital Terrestrial Television sites except for Mt Hagen which is Item 10 and 11. Signal strength should be at least 30% as well as signal quality.
5. Once signals are confirmed then press the "Red/Audio button".
6. You will be prompted with Scan Type dialog select "Normal" and press OK to start search.
7. You will see the searching dialog box. Once search is completed to 100% then should be able to view the channels.
To find out more, please chat with us by clicking here or send us an email CustomerCarePNG@digicelpacific.com or go to our Digicel PNG official Facebook page by clicking here: DigicelPNG Facebook. Our operating hours are from 8am to 9pm every day.