You should call TV Call Center to place your plan on hold until you have your play box repaired.
You can also transfer the remaining days of the active plan to another operational play box.
To find out more, please chat with us by clicking here or send us an email CustomerCarePNG@digicelpacific.com or go to our Digicel PNG official Facebook page by clicking here: DigicelPNG Facebook. Our operating hours are from 8am to 9pm every day.